Return & Refund Policy

At GVastra, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Order Cancellation

  • Orders can be cancelled only before they are dispatched from our warehouse.
  • Once an order has been shipped, it cannot be cancelled.
  • If you wish to cancel your order, please contact our customer support as soon as possible.

Return Policy

  • Returns are accepted only for eligible products. Please check the product page for return eligibility before placing your order.
  • Most products can be returned within 3 days of successful delivery.
  • Products must be returned in their original condition with all tags, labels, accessories, and packaging intact.
  • If a pickup service is unavailable at your location, you will be required to self-ship the product to our return address.
  • Return shipping charges may apply depending on the product and location.
  • GVastra reserves the right to reject returns that do not meet the eligibility criteria.

Exchange Policy

  • Exchange requests are accepted only for eligible products.
  • Products can be exchanged for size or replacement based on stock availability.
  • Exchange requests must be raised within the applicable return period.

Refund Policy

  • Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 5–7 business days.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another suitable method after verification.
  • Shipping charges (if applicable) are non-refundable unless the return is due to our error.

Conditions for Returns

  • Items must be unused, unwashed, and undamaged.
  • Original tags, labels, invoices, and packaging must be intact.
  • Products showing signs of use, damage, or alteration will not be accepted.
  • Customized, personalized, or made-to-order products cannot be returned or exchanged.
  • Products returned after the eligible return period will not be accepted.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging. Our team will review your request and provide an appropriate resolution.

Contact Us

For any return, exchange, or refund-related queries, please contact us:

  • Email: gvastraofficial@gmail.com
  • Phone: +91 7742828090
  • Address: 55, Hardev Nagar 2nd, Jairampura Road, Nindar, Jaipur, Rajasthan - 302013